Customer Service Representative
Dickson Electric System Dickson Electric System Dickson, TN Dickson, TN Full-time Full-time $18 - $20 an hour $18 - $20 an hour 18 hours ago 18 hours ago 18 hours ago Dickson Electric System is seeking a full-time Customer Service Representative to join our team! You must apply at www.
dicksonelectric.
com to be considered for this position.
The Position:
The Customer Service Representative is to provide professional and efficient customer service to walk-in or telephone customers in setting up new accounts, making changes to existing accounts, closing accounts, obtaining permits and collecting deposits and fees.
Essential Functions:
Take orders from customers, input data and handle all necessary steps for new services, disconnects, reconnects, new construction, meter change outs, address changes, name changes, and process permits.
Run credit checks and determine deposit amounts.
Collect deposits, construction charges, meter base charges, engineering fees and permit fees and route paperwork to appropriate departments.
Communicate with Engineering, Meter and Construction departments on connect/disconnect orders and new construction orders and to solve related problems.
Complete paperwork and input data for new construction requests that needs to be sent to Engineering, and route those orders to Construction department daily.
Balance deposit and fee money collected during the day and deliver to Customer Service Supervisor.
Work with Bookkeeping to correct inaccuracies in CMB.
Sell state electrical permits and meter bases, collect fees and prepare and send reports along with check when received from accounting.
Work meter orders (turn-ons and turn-offs) on a daily basis and consult with Meter department and CSA, when necessary, in order to resolve problems with work orders.
Work closely with Collections on delinquent accounts and name changes on accounts to catch attempts to avoid unpaid bills.
Obtain lease agreements or closing statements on new accounts or transfers and talk frequently with apartment managers and landlords.
Obtain 911 GIS documentation for new construction accounts.
Communicate with 911 coordinators from multiple counties.
Notify Residential Energy Advisor of security light outages.
Communicate with Collections department on bad debt and non-payment accounts.
Set up accounts on Easy Pay and if applicable, set up on debt recovery.
Other duties as assigned.
EDUCATION and EXERPIENCE:
High School Diploma/ GED required with up to (2) years' experience in customer service or related field.
SPECIAL SKILLS, AND ABILITIES:
Ability to effectively communicate with customers, other employees of DES and the general public in a professional businesslike manner.
Professional telephone communication skills.
Intermediate computer and data entry skills.
Must have the highest degree of integrity, honesty, pleasant disposition, dependability and tact, and must treat all DES employees with dignity and respect.
Must be able to maintain composure during difficult situations to discuss and resolve issues and maintain open communications to achieve DES goals and objectives.
Must believe in, be sympathetic with, and be interested in furthering the public understanding and acceptance of the utility's objective and be customer service oriented at all times.
Must be willing to work with all employees in the best interest of the utility and to accept changes in work programs and patterns to keep pace with changing times.
LICENSE AND CERTIFICATIONS:
1.
Must possess at the time of employment a valid Class D Driver License allowing legal operation of a motor vehicle in Tennessee.
Maintaining the Class D or equivalent license is a continuing condition of employment.
2.
Must maintain at the time of employment or obtain at a time designated by DES, a valid Red Cross or equivalent certification of proficiency in adult CPR, first aid, and AED.
Job Type:
Full-time Pay:
$18.
00 - $20.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Professional development assistance Vision insurance Experience level:
2 years Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
dicksonelectric.
com to be considered for this position.
The Position:
The Customer Service Representative is to provide professional and efficient customer service to walk-in or telephone customers in setting up new accounts, making changes to existing accounts, closing accounts, obtaining permits and collecting deposits and fees.
Essential Functions:
Take orders from customers, input data and handle all necessary steps for new services, disconnects, reconnects, new construction, meter change outs, address changes, name changes, and process permits.
Run credit checks and determine deposit amounts.
Collect deposits, construction charges, meter base charges, engineering fees and permit fees and route paperwork to appropriate departments.
Communicate with Engineering, Meter and Construction departments on connect/disconnect orders and new construction orders and to solve related problems.
Complete paperwork and input data for new construction requests that needs to be sent to Engineering, and route those orders to Construction department daily.
Balance deposit and fee money collected during the day and deliver to Customer Service Supervisor.
Work with Bookkeeping to correct inaccuracies in CMB.
Sell state electrical permits and meter bases, collect fees and prepare and send reports along with check when received from accounting.
Work meter orders (turn-ons and turn-offs) on a daily basis and consult with Meter department and CSA, when necessary, in order to resolve problems with work orders.
Work closely with Collections on delinquent accounts and name changes on accounts to catch attempts to avoid unpaid bills.
Obtain lease agreements or closing statements on new accounts or transfers and talk frequently with apartment managers and landlords.
Obtain 911 GIS documentation for new construction accounts.
Communicate with 911 coordinators from multiple counties.
Notify Residential Energy Advisor of security light outages.
Communicate with Collections department on bad debt and non-payment accounts.
Set up accounts on Easy Pay and if applicable, set up on debt recovery.
Other duties as assigned.
EDUCATION and EXERPIENCE:
High School Diploma/ GED required with up to (2) years' experience in customer service or related field.
SPECIAL SKILLS, AND ABILITIES:
Ability to effectively communicate with customers, other employees of DES and the general public in a professional businesslike manner.
Professional telephone communication skills.
Intermediate computer and data entry skills.
Must have the highest degree of integrity, honesty, pleasant disposition, dependability and tact, and must treat all DES employees with dignity and respect.
Must be able to maintain composure during difficult situations to discuss and resolve issues and maintain open communications to achieve DES goals and objectives.
Must believe in, be sympathetic with, and be interested in furthering the public understanding and acceptance of the utility's objective and be customer service oriented at all times.
Must be willing to work with all employees in the best interest of the utility and to accept changes in work programs and patterns to keep pace with changing times.
LICENSE AND CERTIFICATIONS:
1.
Must possess at the time of employment a valid Class D Driver License allowing legal operation of a motor vehicle in Tennessee.
Maintaining the Class D or equivalent license is a continuing condition of employment.
2.
Must maintain at the time of employment or obtain at a time designated by DES, a valid Red Cross or equivalent certification of proficiency in adult CPR, first aid, and AED.
Job Type:
Full-time Pay:
$18.
00 - $20.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Professional development assistance Vision insurance Experience level:
2 years Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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