Customer Service Manager
Sewing Parts Online Sewing Parts Online Dickson, TN Dickson, TN Full-time Full-time $16 - $18 an hour $16 - $18 an hour 17 hours ago 17 hours ago 17 hours ago Sewing Parts Online is a 15-year-old e-commerce company located in Dickson TN.
We sell sewing machines, parts, and accessories to consumers, businesses, and schools through our industry-leading website.
We're currently looking to hire a new customer service manager.
Sewing experience is not required.
We have a family atmosphere and our team consists of 33 people.
You'll be working in a department of 5.
We need a reliable, customer-oriented, people person who can work effectively in a team environment.
This is an onsite position, not a remote position.
As a customer service manager, you'll develop and track the achievement of CSRs and organize daily tasks.
You'll also serve as a point of escalation for more complex or difficult customer issues.
If you've got a calm demeanor, have previous supervisory experience & customer service experience, and enjoy problem resolution in a fast-paced environment, then keep reading! Job
Responsibilities:
Train and develop new CSRs Track daily and weekly metrics ensuring goals are met and/or exceed expectations.
Manage team's schedule and work in coordination with team members and management to ensure appropriate staffing coverage levels (callouts, PTO, etc.
) Serve as back-up on the phones and as a point of escalation for more complex customer issues.
Respond to and resolve customer complaints or issues that may occur during service Address escalated customer emergency situations that arise in a calm and attentive manner, and ensure that appropriate actions are taken to promptly resolve issues Assure reps are adhering to company policy and procedures Be a leader and keep energy up Job Perks:
Weekly direct deposit (we don't hold your first check) Hourly wage plus commissions Paid holidays off Flexible work schedules Full-time and part-time positions available PTO available after 90-day probation PTO time increases every anniversary Bereavement PTO Paid maternity leave after 12 months Paid 10 minute morning break Paid 15 minute afternoon break Unpaid 30-45 minute lunch break Health, vision, and dental benefits available after 90-day probation Large Christmas party and Christmas Bonus Yearly anniversary bonus Birthday present from company Free catered meal every Thursday from a local restaurant Catered holiday meals Free bottled water, canned soda, coffee, and assorted creamers Serta, comfortable office chairs Standing desks available Designated workspace Employee discount
Qualifications:
Excellent oral/written communication skills required Must be detail-oriented, with the ability to handle multiple assignments promptly and effectively Must have the ability to work calmly in a fast-paced environment with a strong emphasis on quality and accuracy Typing skills 40
WPM preferred Strong PC skills required The ability to use multiple computer programs simultaneously is required Job Type:
Full-time Pay:
$16.
00 - $18.
00 per hour
Benefits:
Dental insurance Health insurance Paid time off Vision insurance Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
In-person Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
We sell sewing machines, parts, and accessories to consumers, businesses, and schools through our industry-leading website.
We're currently looking to hire a new customer service manager.
Sewing experience is not required.
We have a family atmosphere and our team consists of 33 people.
You'll be working in a department of 5.
We need a reliable, customer-oriented, people person who can work effectively in a team environment.
This is an onsite position, not a remote position.
As a customer service manager, you'll develop and track the achievement of CSRs and organize daily tasks.
You'll also serve as a point of escalation for more complex or difficult customer issues.
If you've got a calm demeanor, have previous supervisory experience & customer service experience, and enjoy problem resolution in a fast-paced environment, then keep reading! Job
Responsibilities:
Train and develop new CSRs Track daily and weekly metrics ensuring goals are met and/or exceed expectations.
Manage team's schedule and work in coordination with team members and management to ensure appropriate staffing coverage levels (callouts, PTO, etc.
) Serve as back-up on the phones and as a point of escalation for more complex customer issues.
Respond to and resolve customer complaints or issues that may occur during service Address escalated customer emergency situations that arise in a calm and attentive manner, and ensure that appropriate actions are taken to promptly resolve issues Assure reps are adhering to company policy and procedures Be a leader and keep energy up Job Perks:
Weekly direct deposit (we don't hold your first check) Hourly wage plus commissions Paid holidays off Flexible work schedules Full-time and part-time positions available PTO available after 90-day probation PTO time increases every anniversary Bereavement PTO Paid maternity leave after 12 months Paid 10 minute morning break Paid 15 minute afternoon break Unpaid 30-45 minute lunch break Health, vision, and dental benefits available after 90-day probation Large Christmas party and Christmas Bonus Yearly anniversary bonus Birthday present from company Free catered meal every Thursday from a local restaurant Catered holiday meals Free bottled water, canned soda, coffee, and assorted creamers Serta, comfortable office chairs Standing desks available Designated workspace Employee discount
Qualifications:
Excellent oral/written communication skills required Must be detail-oriented, with the ability to handle multiple assignments promptly and effectively Must have the ability to work calmly in a fast-paced environment with a strong emphasis on quality and accuracy Typing skills 40
WPM preferred Strong PC skills required The ability to use multiple computer programs simultaneously is required Job Type:
Full-time Pay:
$16.
00 - $18.
00 per hour
Benefits:
Dental insurance Health insurance Paid time off Vision insurance Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
In-person Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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